Service Delivery Policy
Athalyx Global provides professional technology and digital services. The website does not advertise physical products for shipment, and no physical shipping charge applies unless a separate written agreement expressly includes hardware or another physical item.
How services are delivered
Services are generally delivered remotely through email, online meetings, secure support tools, cloud platforms, project-management systems, repositories, documentation, and other methods agreed with the customer. On-site work, if offered, requires separate written confirmation.
Start dates and timelines
Estimated start dates, milestones, service periods, and delivery dates are stated in the applicable proposal, statement of work, order form, invoice, or service agreement. Timelines may depend on timely payment, access, content, approvals, technical information, customer feedback, and third-party availability.
Digital deliverables
Websites, reports, configurations, design files, documentation, credentials, source files, and other eligible digital deliverables may be provided through a secure link, repository, customer account, hosting environment, email, or another agreed transfer method. Ownership and access transfer remain subject to the applicable agreement and full payment.
Third-party services
Domains, hosting, cloud services, software licenses, advertising platforms, email services, and other third-party products may be governed by the provider’s own delivery, renewal, availability, refund, and support terms.
Delivery questions
For questions about an active order or service, email contact@athalyxglobal.com and include the project or invoice reference.